Latest Processing and Delivery Updates:
Order processing times are currently short, but you should add an extra 1–5 business days to the estimated times below just in case. Please know that we are making every effort to fulfill your order as quickly as possible. When your order ships, you’ll get a tracking number through email like always.
Current DHL Shipping delivery delays add an additional 1–5 days to your expected arrival date.
It may take longer for orders to arrive at all other overseas destinations due to customs processing and shipping. Chrome Hearts
We are unable to commit to a specific delivery date.We appreciate your understanding and apologize in advance for any inconvenience this may cause.
All data above were current as of April 27, 2023.
Change an Order:
Once an order has been placed, it cannot be modified by adding or removing items.
If you need to make changes to your order, you must notify us immediately so that we can try to cancel it and you can place a new order. We will attempt to cancel the shipment if it has not yet been processed by our fulfillment center. Once orders have been placed, we are unable to accept cancellations.After receiving your item, you may send it back to us if it meets our return criteria (for details, see our FAQ). Returns & Exchange).
Cancel an Order:
Cancelling your order requires that you get in touch with us immediately. We will try to cancel your shipment if it has not yet left our fulfillment center. Once orders have been placed, we are unable to accept cancellations. After receiving your item, you may send it back to us if it meets our return criteria (for details, see our FAQ).Returns & Refunds).
Refunds from credit card providers often appear in your account within 5 business days. However, the credit may not appear on your statement for another two or three billing periods. If you have any questions, contact your credit card company.
Order Processing:
We are making every effort to quickly process and ship all orders. We process and ship orders Monday through Friday (excluding holidays). We need 1-5 working days to process your request. Our warehouse is currently processing all orders that are “awaiting fulfillment” and will be shipping them as soon as possible. If you submit an order after 12 p.m. PST, it won’t begin to be worked on until the next business day.
When an order ships, a tracking number is immediately provided. In order to expedite your transaction, items may ship individually; you will receive tracking information for each shipment.
We are unable to commit to a specific delivery date.
Payment Types
All amounts are displayed in US Dollars. Your financial service will apply conversion rates to the currency you use for payments.
Chrome Hearts Clothing accepts Visa, MasterCard, Discover, American Express, Google Pay & Apple Pay.
Sizing
For additional sizing info please see our general Size Chart or email us support@chromeheartsofficials.store.
Product Availability
Despite any indications to the contrary, we cannot promise that products will be in stock or available for rapid delivery. We may change, suspend, or terminate the availability of any or all items at any time or cancel any order without explanation or liability.
Domestic U.S. Shipments
Chrome Hearts Clothing sends packages using DHL throughout the United States. Transport companies are subject to change. We are unable to commit to a specific delivery date. Please place your order well in advance of the holidays to ensure timely processing and DHL delivery.
Treatment and Management Ahead of shipping, please allow an additional 1–5 business days. Please allow time for us to process your online order and generate a shipping label before we prepare and pack your goods for shipment. In order to expedite your transaction, we may dispatch individual items at different times. Information on the whereabouts of each individual item in your order will be sent to you. Please keep this in mind while deciding on a delivery option. Many thanks!
| Shipping Method | Processing Time + Shipping Time |
| DHL Shipping | 5 – 10 Shipping Business Days (1 – 5 Processing Time) |
We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.
International Shipments
Chrome Hearts Clothing uses DHL Shipping to deliver packages internationally. Whenever you like, you can switch carriers. Because of potential delays caused by customs clearance procedures, foreign orders may arrive later than expected. We are unable to commit to a specific delivery date. Please place your order well in advance of the holidays to ensure timely processing and standard shipping.
DHL Shipping is a flat rate of $29 for all orders.
Not all shipping methods may be available in the country of destination. When choosing a shipping method during the checkout process, you will be shown all possible options. Please select from the options provided; if you do not see a certain one, we cannot add it for you.
Treatment and Management Please note that processing time does not include shipping time. Please allow time for us to process your online order and generate a shipping label before we prepare and pack your goods for shipment. In order to expedite your transaction, we may dispatch individual items at different times. Information on the whereabouts of each individual item in your order will be sent to you. Please keep this in mind while deciding on a delivery option. Many thanks!
| Shipping Method | Shipping + Processing Time |
| DHL Standard | (1-5 ) + (5 – 10) Business Days |
We are unable to commit to a delivery date because delays may arise beyond our control. Please place your order well in advance of the holidays to ensure timely processing and standard shipping.
Problem When Tracking Your Order
Tracking confirmation from the carrier (COVID) may take up to five business days after shipment. UPDATED: Within 1 business day of label development, all orders are given to carriers. If your order status is “label created,” it means that our fulfillment center has physically handed your package to the shipping carrier, but they have not yet scanned it.Even after 7 days of showing admission into the carrier’s network, some tracking numbers may not update or display movement/scans until delivery.We regret that we cannot give you any further information at this time.If this doesn’t work, check back later.
If your order’s tracking is active (indicating that it is in transit, delayed, etc.) and you need more information about its delivery status, you can get in touch with the carrier.
You can reach the carrier for questions about domestic US tracking by using the details provided on the tracking page. Use the chat feature in the bottom right corner of your tracking page to get in touch with our carrier Passport about your foreign shipment. In addition, you can contact us at support@chromeheartsofficials.store
You will be refunded for the items in your order once we receive it back at our warehouse if you discover that it is being returned to us due to an incorrect address (either entered or formatted) at checkout, a missed collection deadline, or unpaid duty, taxes, or other customs fees. Please note that unless the order was returned to us because of an error on our part, we cannot reship it or reimburse the shipping costs.
General Questions & Web Store Order Inquiries:
Contact us at chromeheartsclothing.store
So we can better assist you, please include your order number and follow by the request in the subject line.
Examples:
- Order #12345 – Address Change
- Order #12345 – Cancel Order
The current average response time is 2 to 4 business days for a response to your inquiry.